With the aim of ensuring the efficient use of natural resources with environmental responsibility awareness; minimizing all types of waste arising from resource consumption, separating waste at the source, and disposing of hazardous materials without harming the environment; complying with relevant laws and regulations and continuously improving; contributing to raising environmental awareness among our employees, guests, tour operators, suppliers, and society; turning our policy into a lifestyle, ensuring the continuity of our practices so that they spread to all areas of our lives, and keeping them open to public review are our objectives.

We aim to provide our employees with regular training, to continuously improve their working conditions, to identify potential hazards and risks in advance, and to prevent possible occupational accidents and diseases.

By complying with legal requirements and our own standards, and working as a team, our occupational health & safety policy is to protect human health and human rights, to ensure a safe and healthy working environment, to raise awareness of all our employees through training so that they adopt the principle of not endangering their own health and safety, that of other employees, and that of our guests, and to continuously improve our prevention culture by reviewing our risk analyses.

We aim to prevent discrimination based on race, gender, or disability, to work against the exploitation of vulnerable groups, and to increase both the number and quality of local employment created by tourism, including the improvement of wages and service quality.

Our facility is committed to providing accessible tourism services for everyone within its means and to informing customers and stakeholders openly and accurately about the level of accessibility via its website.

We aim to contribute to cultural heritage and minimize damage to it. Our purchasing policy is oriented towards local, environmentally sensitive, fair-trade-based, and efficient procurement. We monitor our suppliers’ processes related to sustainability. Our goal is to identify the expectations and needs of our guests in advance and ensure maximum satisfaction.

We aim to provide social and economic benefits to the local community and minimize any negative impacts on them.

Our facility provides accurate information to all audiences in its promotions. Only genuine visual materials are used in promotions. On our website, social media accounts, and other printed and written promotional channels and marketing communications, our facility maintains a transparent and realistic approach in terms of its products and services.

In the places where we operate, we take all necessary measures to increase local employment, protect and enrich wildlife, and share all our activities to protect our environment with the public.

We establish our quality management system in accordance with international standards and ensure its implementation. With the belief that there is always room for improvement, we continuously measure the services we offer to our guests and take actions to improve them. Through our pioneering practices, we lead the sector and set an example. We shape our open and transparent management approach with the principles of professionalism, honesty, diligence, and reliability. In line with our brand standards, we deliver services and adopt an approach to immediately correct any errors that arise. Our understanding of quality emphasizes guest orientation, enhancing environmental awareness, ensuring occupational and food safety, and maintaining continuous training for our employees so they can perform their work consciously, accurately, and safely, while providing the necessary resources. By considering guest expectations in our investments and applying developing and up-to-date technology, we make use of our experience, knowledge, and skills in a positive way to improve ourselves. Operating in both national and international markets, our facility commits to never deviating from the principle of ‘superior quality’ in order to remain a leader at all times.

Our primary objective in procurement is to ensure sustainability by protecting the environment, minimizing the negative impacts of our business on the environment, and contributing to the development of the local community where we operate.

We ensure that food and beverage products procured for our facility are of superior quality, appropriate for their purpose, and in compliance with relevant regulations, while also giving preference to locally produced goods. In order to limit and minimize the environmental impacts during our operations, we will evaluate the following criteria together with price, quality, and suitability, considering not only the purchasing cost but also the lifecycle cost when procuring products:

• Preference for equipment and products that consume less energy,
  • Preference for equipment and products that consume less water,
  • Preference for equipment, products, and services that generate less waste,
  • Preference for materials that cause the least harm to the environment,
  • Replacement of refrigerants used in our facility with new cooling systems compliant with environmental regulations when their lifecycle ends.

We will raise awareness by engaging with our suppliers to ensure the procurement of sustainable products and services.

The sustainable use of natural resources without harming the ecosystem is also a priority. In all procurement activities, animal rights and the sustainability of wildlife species are respected, and prohibited products are not procured.

For wood, paper, fish, other foods, and products sourced from the wild, environmentally certified products and suppliers are preferred. In cases where certified products or suppliers are not available, the origin and production methods are investigated.

To minimize waste, careful management of consumables, including food, is targeted, with preference given to reusable, returnable, and recycled products. Suppliers are also expected to minimize and properly manage their waste.

The use of energy-saving products and procurement from businesses owned by local/regional communities are considered important from an environmental perspective. In addition, supporting local entrepreneurs in the development and sale of sustainable products and services is also a goal.

The principle of fair trade is adopted, avoiding corruption, bribery, and conflicts of interest. Business partners who comply with commercial ethical rules and legal regulations are prioritized. Furthermore, the intellectual property rights of all business partners are protected.

Our organization works with local/regional suppliers to ensure responsible procurement and fulfill its social responsibility throughout the supply chain. We regard our raw material and technical suppliers as important partners with whom we build trust through open, equal, and fair trade. At the same time, our organization promotes the Sustainable Management System within the supply chain, including our suppliers, by considering environmental, quality, occupational safety, and human rights factors, with the aim of earning the trust of the community.

We conduct our operations with an awareness of our responsibilities towards the environment and society, with a belief in continuous improvement and the principle of sustainable environmental practices, and we will ensure their continuity. By controlling the factors that may cause environmental pollution, we will minimize the pollution and harm we cause to the environment. We will fulfill our legal obligations and comply with environmental legislation and administrative regulations. During our activities, we will use the best available technology to minimize the adverse impacts on the environment. We will share our environmental protection practices with our employees, guests, suppliers, and society, and ensure that environmental awareness becomes a philosophy of life. To increase environmental awareness, we will provide the necessary training so that our employees are informed, conscious, and motivated about environmental issues. To prevent environmental pollution, we will reduce pollutants at their source, reuse or recover them. We will use energy and natural resources at appropriate levels of efficiency and implement practices to prevent unnecessary consumption. Environmentally friendly and efficient products will be procured to reduce waste, minimize chemical use, and support zero waste initiatives.

Environmental risks that may arise after each departmental activity will be identified, and measures will be taken to reduce the resulting waste. We will provide solutions for waste separation throughout the facility and in guest rooms. Hazardous waste generated in our facility will be disposed of in compliance with environmental regulations and this process will be continuously implemented. We will properly store waste in separate areas according to their characteristics and deliver them to licensed/authorized companies within legal storage time limits while maintaining proper records. To sustain our natural resources, we will regularly monitor water and electricity consumption and take protective measures to prevent excessive use. To prevent excessive chemical consumption, we will continue to train our staff on the necessity of using chemicals in appropriate amounts. We will prioritize biological control methods in garden maintenance and continue to implement drip irrigation to save water. We will conduct regular drills with Emergency Response Teams to prevent potential emergencies and environmental disasters.

We will ensure continuous improvement in our Environmental Management System. We will continue to combat pollution caused by inefficient use of natural resources and by soil, water, air, light, noise, erosion, and surface runoff. We are committed to minimizing our carbon footprint and greenhouse gas emissions. To enhance environmental awareness among staff and guests, we will provide periodic reminders and continue to post announcements on environmental awareness boards for staff. We measure our performance in environmental management, monitor this data against our objectives, and strive to improve our performance.

Our organization aims to provide a safe and healthy working environment, and we do not discriminate in recruitment, compensation, training, rewarding, promotion, dismissal, or retirement on the basis of race, religion, caste, national origin, disability, age, gender, sexual orientation, association, union membership, or political identity. We support women’s participation in the workforce across all departments and provide equal opportunities.

Our institution aims to increase both the number and the quality of local employment created by the workforce. We provide employees with clean showers, drinking water, meals, transportation, and accommodation facilities. We place importance on avoiding corporal, mental, or physical punishment and verbal pressure, and we ensure that personnel can clearly express their requests and suggestions under the open-door policy.

We prioritize career planning and encourage all employees to work as a team rather than individually. We foster a sense of belonging among our employees and protect their privacy and personal data. We ensure that overtime is compensated monetarily rather than with time off, in order to provide economic benefit, and that annual leave rights are granted immediately upon entitlement in compliance with the law.

We value employees’ professional competence and experience without setting an upper age limit, and we provide regular training to our staff. In this regard, we aim to establish a common management language and strengthen our culture of continuous learning.

By continuously improving working conditions, we aim to identify potential hazards and risks in advance to prevent possible occupational accidents and diseases. We pursue a fair working and compensation policy that meets legal regulations and established standards. We ensure that all our employees benefit from the social rights, fringe benefits, and rewards we provide. We consider it our duty to respect and protect the rights of our employees guaranteed by laws and regulations.

Children are entrusted to us as the future. It is our primary responsibility to recognize them as individuals, respect their rights, and protect them from all forms of psychological, physical, commercial, and other exploitation.

To ensure this:

• Within our institutions, in accordance with the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work, we strictly prohibit child labor and expect the same sensitivity from all our business partners.
  • Within our facilities, we provide environments/opportunities that contribute to children’s development, where they can freely express their thoughts, desires, and emotions, and feel comfortable and safe.
  • We provide training to our employees on the prevention and recognition of child abuse.
  • We ensure that children participating in activities are under adult supervision.
  • We organize training programs and support relevant projects to raise awareness about the protection of children’s rights.
  • In the event of witnessing suspicious actions concerning children, we inform facility management first and, when necessary, seek assistance from official authorities.

As vulnerable individuals, people who are inadequate, lack the capacity to give consent, or whose personal data being made public could result in highly negative consequences—such as women, infants and young children, the elderly, pregnant women, people with mental disorders, refugees, disabled persons, ethnic minorities, and patients—are never allowed to be subjected to exploitation, harassment, discrimination, suppression, coercion, or defamation. We always remain aware of the value they bring to the world and to our institution and support their existence.

With the awareness of the responsibility entrusted to our institution through our experience and our aim to provide the best service to our guests, we target customer satisfaction and plan to sustain effectiveness in this direction by adopting a clean and healthy quality approach together with all our employees and managers. Our guests are the reason for our existence. We believe that by ensuring customer satisfaction, we can increase our competitiveness and achieve stronger positions in the markets in which we operate.

Our primary duty is to turn guest complaints into opportunities by monitoring them, informing our guests about the matter, and resolving them. Our goal is to ensure maximum satisfaction by identifying and analyzing our guests’ expectations and needs in advance and implementing corrective actions. We consider our guests’ opinions as opportunities to improve ourselves, integrate guest requests and expectations into our management’s quality approach, and raise the awareness of our staff accordingly in order to maximize customer satisfaction.

In line with our organizational objectives and in accordance with all stakeholders with whom we maintain business relations, we regard human beings as our most valuable asset and adopt creating a safer and healthier working environment as a primary business goal.

To enhance the performance of our Occupational Health and Safety management system:

• We identify and evaluate hazards, risks, and opportunities arising from our organization’s activities and external factors.
  • We combat hazards and risks at their source to eliminate them.
  • We take protective and preventive measures for all our stakeholders and partners.
  • We use the opinions and suggestions of our employees and employee representatives as the most important resource for continuous improvement in all our activities.
  • We are committed to increasing occupational health and safety awareness among all employees and stakeholders, and to complying with legal regulations by continuously improving our Occupational Health and Safety management system with periodic objectives and reviews.

To protect our world from potential dangers, we use our energy efficiently and set targets to reduce our energy consumption.

For this purpose:

• In order to fulfill both our responsibilities towards nature and our legal obligations, we follow national and international standards, laws, and regulations. We voluntarily carry out activities aimed at reducing energy consumption and/or ensuring the continuous improvement of our energy performance, and we monitor the results of our efforts.
  • We set targets and include energy efficiency in our training programs to ensure the participation of our employees.
  • We value collaboration with all our stakeholders to create common goals and outcomes regarding energy management.
  • Together with our guests, employees, visitors, and all business partners, we strive to maintain interaction to achieve a collective level of awareness and consciousness in these matters.
  • We research, procure, and use energy-efficient suitable products, equipment, tools, and technological alternatives.
  • We aim to document our Energy Management System, disseminate it to all our departments, update and review it when necessary, and continuously improve it.
  • We evaluate potential energy risks or emergencies such as energy shortages and plan preventive measures accordingly.

Our facility provides accurate information to all audiences in its promotions. Only genuine visual materials are used in promotions. On our website, social media accounts, and other printed and written promotional channels and marketing communications, our facility maintains a transparent and realistic approach in terms of its products and services.

Our facility also shares its policies, sustainability-related actions, and practices openly and transparently with employees and customers. To achieve this, our website is used. Information about sustainability performance is provided on our website. Within our facility, a system exists to collect feedback regarding our sustainability performance, policies, and practices from customers, public institutions, municipalities, employees, the local community, and all other relevant stakeholders. Through this system, we receive feedback from both our staff and our customers.

Our system is designed to enable and encourage customers and employees to provide feedback quickly, simply, and effectively. Customer satisfaction is highly valued in our facility. Customer satisfaction also includes feedback received through the system described above related to sustainability. The results obtained are analyzed. Negative feedback and the responses provided are recorded, and necessary measures are taken.

Our employees know what they need to do within our management system and in relation to our sustainability policies and practices. The duties of our employees have been defined in writing, communicated to them, and the necessary training and guidance are provided on a regular basis. These trainings are documented.

Our employees play an active role in the development and continuous improvement of our management system and sustainability performance. We review and improve our system in line with feedback from our employees.

In our facility, we implement the mandatory minimum standards required by law to ensure accessibility standards in all areas and to remove barriers. Within the scope of accessible accommodation, we ensure that elements provided for non-disabled individuals are also arranged to include persons with disabilities.

To ensure that our facility can properly provide services that guarantee accessibility, we create adequate financial support and human resources in line with the objectives of the Ministry of Culture and Tourism. We continuously implement improvement efforts to provide a healthy, peaceful, and safe environment for our guests with disabilities.

We strive not only for individuals with physical disabilities but also for guests who cannot participate in tourism activities due to visual or hearing impairments, by making continuous improvements. Our facility regularly performs maintenance and repairs of accessibility arrangements and infrastructure, and provides improvements when necessary. Additionally, we regularly inform our employees about accessibility-related issues.

We are committed to providing accessible accommodation services to individuals with disabilities in the same environment as everyone else, and to openly and accurately informing customers and stakeholders about the level of accessibility through our website.

We aim to continuously improve Food Safety Management, enhance its effectiveness, and collaborate with our suppliers in our operations to ensure that product safety and quality are maintained at every stage of the supply chain, prioritizing human health. Our goal is to ensure the trust and satisfaction of our guests in food consumption. We aim to periodically assess food safety risks.

To ensure the continuous development of processes, we share the Food Safety experience we gain with suppliers, institutions, and guests. We organize the necessary training activities to ensure that the Food Safety Management System is understood, adopted, and implemented by staff and suppliers, create awareness through training, ensure its internalization, and secure consistency in the continuity of services.

Food safety means protecting human health by strictly applying hygiene rules in all food production, service, and storage areas, from the purchase of raw materials to the consumption of produced foods. We commit to complying with the requirements of legal and international regulations and standards.

Our objective is to protect local resources and contribute to the regional economy by providing local employment and procurement. We prefer to support the community in which we operate and assist local entrepreneurs to maximize social and economic benefits.

We strive to support projects that will enhance the development of the local community, support and empower entrepreneurs, and procure our raw materials from local suppliers. In employing staff for our facility, we pay particular attention to selecting our employees from the local community.

We also support activities in cooperation with non-governmental organizations operating in the region.

We actively support public and private sector projects aimed at protecting the cultural heritage and natural values of the region. By promoting and exhibiting artworks and handicrafts produced by the local community, we aim to increase visitors’ contribution to the local economy.

Visitors are informed about the cultural values of the destination and the sensitivities of the local community, and awareness is raised regarding appropriate behavior in the region.

By cooperating with all tourism stakeholders, we ensure the effective participation of local administrations in planning, management, and sustainable tourism development processes. We contribute to efforts aimed at protecting and improving the environmental, physical, and visual quality of urban and rural areas, and support measures to prevent environmental degradation.

Respecting Turkish culture, traditions, and historical heritage, and preserving these values for future generations, is adopted as a fundamental principle.

We consider it our responsibility to recognize the regions where we operate, respect their historical values and cultures, and contribute to their economic and social development.

Through our reception and within our facility areas and sales points, we provide information and promotion about all historical sites and the unique beauties listed as cultural heritage in our region. We also provide guidance on transportation to historical sites and cultural heritage points, behavior in these areas, and related cultural values.

We work to preserve local culture and traditions, prevent discrimination based on opinion, ethnicity, belief, etc., and to protect the natural texture, historical, cultural, and archaeological assets of the regions where we operate.

We hold consultations to ensure that local characteristics, sensitivities, and the needs of local communities are taken into account in decision-making. We support the promotion of the region’s cuisine, activities, culture, and traditions to our guests.

We commit to guiding our guests in their cultural interactions, informing them about codes of conduct, not preventing local people’s access to cultural heritage, and respecting all rights of the local community.

Our company considers the conservation of biodiversity and the sustainability of ecosystems as one of its top priorities when creating environmental strategies and planning all its activities. In this context, we aim to preserve the natural ecological balance in the terrestrial areas where our facilities are located and to support local flora and fauna diversity.

By regularly monitoring the presence of invasive species, we take the necessary measures to protect local species and to prevent negative impacts on the ecosystem. In addition, we are committed to minimizing our environmental impact by continuously improving our activities aimed at enhancing natural habitats and ensuring the long-term protection of environmental values.

By acting in cooperation with all our stakeholders on biodiversity conservation, we also aim to contribute to the dissemination of this awareness in society.

Our organization is aware of and complies with existing local, national, and international regulations and guidelines regarding wildlife interactions, including wildlife monitoring. Based on the recommendations of wildlife experts, our organization ensures compliance with the development and implementation of local laws and guidelines for wildlife interactions, including wildlife viewing, as appropriate.

Direct interactions, particularly feeding, are not permitted unless specifically approved by internationally recognized standards or in cases where such standards do not exist, unless guided by independent wildlife expert advice. Measures are taken to minimize disturbance to wildlife. Impacts on wildlife welfare are regularly monitored and addressed.

Our organization is aware of and cooperates with public institutions and non-governmental organizations regarding laws and regulations on captive wildlife. We are also aware of and comply with laws and regulations concerning animal welfare. The conditions, housing, and treatment of domestic animals are regularly monitored.

1. Purpose
   
   The purpose of this policy is to contribute to the economic development of local communities and ensure equal opportunities in employment by supporting the local workforce in the regions where our company operates.
2. Scope
   
   This policy covers all departments and activities of our company. All workforce planning, recruitment processes, training programs, and development plans will be carried out in line with this policy.
3. Policy Principles
   
   • Priority for Local Workforce: Our company is committed to meeting its workforce needs from local communities whenever possible. In this context, open positions will be announced regionally first, and local candidates will be given priority.
   
   • Local Training and Development Programs: Our company will organize training and skill development programs to improve the local workforce. These programs will be planned to give local people an advantage in recruitment processes.
   
   • Equal Opportunity: Equal opportunities will be offered in all job applications regardless of gender, race, religion, language, or other demographic factors. While prioritizing the local workforce, merit and suitability principles will be taken into account.
   
   • Support for Local Supply Chain: Local suppliers will be preferred whenever possible, thereby contributing to the local economy.
4. Responsibilities
   
   • Management: Responsible for the implementation of the policy and for ensuring workforce planning supports local employment.
   
   • HR Department: Manages recruitment processes for the local workforce and ensures opportunities are provided to local candidates.
   
   • All Employees: Should be aware of the importance of supporting local employment and act in accordance with this policy.
5. Monitoring and Reporting
   
   To evaluate the effectiveness of this policy, annual reviews of employment rates related to the local workforce will be conducted and reported by management.

1. Purpose:
   
   To contribute to the sustainability of local culture, traditions, environmental values, and the local economy in the region where we operate. This policy aims to work in harmony with the local community and introduce our guests to the unique values of the region.
2. Support for Local Culture:
   
   • We promote and support local arts, crafts, and cultural events.
   • We offer our guests local cuisine and traditional recipes.
   • We prioritize local producers in our supply chain.
3. Environmental Sensitivity:
   
   • We organize activities to protect natural resources and support their sustainable use.
   • We raise awareness among local people and our guests on waste management and energy conservation.
4. Contribution to the Local Economy:
   
   • We provide access to employment opportunities for local people.
   • We ensure that products and services produced in the region are used in our facility.
5. Social Responsibility:
   
   • We participate in social responsibility projects that improve the quality of life of the local community.
   • We carry out education and awareness projects in collaboration with local schools and other institutions.
6. Guest Participation:
   
   • We inform our guests about local tourist attractions and events.
   • We include them in programs that contribute to the protection of the region’s natural and cultural heritage.
7. Evaluation and Continuity:
   
   • We regularly review and improve our policy practices.
   • We evaluate the effectiveness of our policy in cooperation with local communities.
8. Transparency and Accessibility:
   
   This policy is open to our employees, guests, and the public. It is made accessible through publication at our facility and on our website.

With an awareness of our environmental responsibility, our facility prioritizes sustainable practices aimed at conserving water resources. In particular, we implement the following water-saving measures to balance increased consumption during the summer season:

Low-Flow Fixtures and Aerators: All faucets and showerheads in our facility are equipped with low-flow fixtures and aerator systems. These systems enable more efficient use of water with less volume while maintaining guest comfort.

Greywater Recycling System: A system has been established (or is planned to be established) in our facility to treat greywater from sinks and reuse it for garden irrigation. This ensures the reuse of water and reduces resource consumption.

Timed Garden Irrigation and Use of Native Plants: In our landscaping areas, we prefer local plant species with low water needs. Irrigation is carried out in the early morning or late evening, minimizing evaporation loss and reducing water consumption.

Guest Information and Participation Encouragement: Guests are informed about water conservation through information materials in rooms. They are encouraged to participate in practices such as taking shorter showers and not changing towels and sheets daily.

Towel and Linen Change: Towels and linens are changed every two days, based on guest requests. This practice saves both water and energy while reducing environmental impact.

Staff Training and Continuous Improvement: Our staff receive regular training on water conservation and are informed about new technologies. In addition, our technical staff conduct periodic inspections to prevent water leaks.

In line with this policy, our facility aims to protect valuable natural resources and promote sustainable tourism practices. We invite our guests to join us in this conscientious approach.

In line with our business sustainability goals, we analyze environmental, social, and governance (ESG) risks across all stages of our supply chain. This risk analysis approach has been developed to ensure that our procurement and supply processes are conducted in a safe, transparent, environmentally sensitive, and socially responsible manner.

Supplier Risk Analysis: Suppliers are subjected to risk assessments based on the following criteria in terms of environmental and social impacts:

• Environmental Risks: Overuse of natural resources, inadequate waste management, carbon footprint, inefficient energy and water consumption.
• Social Risks: Child labor, human rights violations, insufficient occupational health and safety measures.
• Ethical Risks: Corruption, bribery, conflicts of interest, intellectual property rights violations.
• Local Impact Risks: Practices that do not support local employment and production, exclusion of local suppliers.

Suppliers are categorized as low, medium, or high risk according to these risks, and relationships with high-risk suppliers are reviewed or development plans are implemented.

Procurement Process Risk Analysis: Procurement decisions are evaluated not only in terms of cost but also with regard to their long-term environmental and social impacts. In the risk analysis process:

• Life Cycle Cost (LCC) analyses are conducted.
• Environmental Impact Assessments (EIA) are taken into account.
• Compliance with local regulations and international sustainability standards is verified.
• Supply risks are considered in terms of critical raw materials and supply chain continuity.

Stakeholder Risk and Relationship Analysis: Our company’s relationships with stakeholders (local communities, public institutions, employees, customers, and NGOs) are subjected to risk assessments in terms of social sustainability:

• Incompatibility with the community, non-transparent communication processes, and failure to meet social expectations pose social risks.
• Transparent communication, feedback mechanisms, and a cooperative approach are adopted in all activities.

Preventive Actions and Monitoring: Preventive action plans are developed and periodic monitoring is conducted against identified risks:

• Sustainability commitments are requested from suppliers.
• Training or guidance is provided to suppliers on environmental, occupational health, and human rights issues.
• Supply chain performance is reviewed at least once a year.

Integration with the Sustainable Management System: The outputs of risk analysis are integrated into our company’s Sustainable Management System. In this way, compliance is ensured not only with environmental aspects but also with social balance, economic efficiency, and ethical principles.

1. Purpose
   
   The purpose of this policy is to ensure that all employees and guests in our facility are in a safe, respectful, and equitable environment, and to prevent all forms of sexual, physical, verbal, or psychological harassment and discrimination.
2. Scope
   
   This policy covers all facility employees (permanent, temporary, interns, etc.), suppliers, business partners, and facility customers.
3. Fundamental Principles
   
   – Discrimination based on gender, age, race, religion, sect, language, ethnicity, disability, marital status, sexual orientation, gender identity, political opinion, or any other similar reason is prohibited.
   – All forms of sexual harassment, physical contact, verbal insinuations, sexually motivated requests, or disturbing behaviors are prohibited.
   – Psychological harassment (mobbing), including intimidating or exclusionary behaviors that damage the dignity of employees, is subject to a zero-tolerance policy.
   – Everyone within the facility, including guests, is obliged to act respectfully and equally toward each other.
4. Examples of Prohibited Behaviors
   
   – Using insults, derogatory words, or nicknames
   – Unwanted physical contact or closeness
   – Sharing sexist jokes or inappropriate content via email or messages
   – Excluding employees due to social, cultural, or physical differences
   – Managers exerting pressure or favoritism toward employees
5. Application and Complaint Mechanism
   
   – Anyone who feels subjected to harassment or discrimination may apply to their manager, the human resources department, or the confidential complaint hotline.
   – Complaints are handled with confidentiality and seriousness, and an investigation is initiated.
   – Retaliation is prohibited; applying pressure against complainants is strictly forbidden.
6. Sanctions
   
   – Any confirmed harassment or discrimination behavior is evaluated by the disciplinary committee.
   – Depending on the severity of the behavior, sanctions may include warning, reprimand, reassignment, termination of employment, or initiation of legal proceedings.
7. Training and Awareness
   
   – All employees are informed about this policy, and training related to the subject is provided during orientation.
   – The policy is reviewed at least once a year and updated as necessary.

Process:

– Communication channels between our employees and managers are always kept open.
– Our employees can discuss their issues with their managers on any matter.
– When necessary, employees may contact the Human Resources Manager.
– If the issue concerns the General Manager, the authorized person is informed.
– A solution is sought and the result is communicated to the employee.

At every stage where an employee feels unresolved, they always have the right to escalate the issue to a higher manager, taking into account the lines of authority and responsibility as well as the rules of good faith.

1. PURPOSE
   
   This policy has been prepared to identify potential risks that tourism facilities may be exposed to, minimize these risks, and ensure effective and rapid intervention in possible crisis situations. The goal is to ensure the safety of guests, employees, and business partners, and to guarantee service continuity.
2. SCOPE
   
   This policy covers all units, employees, and service providers operating in tourism facilities.
3. DEFINITIONS
   
   Risk: Any internal or external threat that endangers the achievement of the organization’s objectives.
   Crisis: A set of events that develop suddenly and disrupt the routine operations of the organization.
   Crisis Management Team (CMT): The authorized team capable of making quick decisions during a crisis.
4. TYPES OF RISKS
   
   – Natural Disasters: Earthquakes, floods, fires, storms, etc.
   – Health Crises: Pandemics, food poisoning, infectious diseases
   – Cyber Risks: Data breaches, system crashes, cyberattacks
   – Operational Risks: Power outages, technical failures, fire system malfunctions
   – Security Risks: Theft, terrorism, acts of violence
   – Reputation Risks: Social media crises, guest complaints, negative press
5. POLICY PRINCIPLES
   
   5.1. Identification and Assessment of Risks
   – An annual risk assessment is conducted.
   – A risk matrix is prepared, and action plans are created according to priority order.
   
   5.2. Crisis Management Plan (CMP)
   – Scenario-based crisis management plans are prepared.
   – Task allocations are determined for each type of crisis.
   
   5.3. Crisis Management Team (CMT)
   – Consists of security, technical, human resources, and communication units.
   – Drills are conducted at least twice a year.
   
   5.4. Communication and Information
   – Communication channels to be used during a crisis are determined.
   – Evacuation and safety procedures for guests and employees are announced.
   
   5.5. Training and Drills
   – Annual crisis management training is provided to all employees.
   – Fire, earthquake, and evacuation drills are organized.
6. POST-CRISIS EVALUATION
   
   An Incident Evaluation Report is prepared after the crisis. Based on this report, policies and procedures are reviewed and updated as necessary.
7. CONTINUITY AND UPDATE
   
   The policy is reviewed annually on a regular basis. It is updated in line with technological developments, legal regulations, and organizational needs.